This field test of monthly electronic Home Energy Reports and High Bill Alerts for residential customers by Oracle helped determine whether savings can be generated in a more cost-effective manner.
Oracle field tested a paperless, fully digital behavioral program for residential customers. Oracle provided monthly electronic Home Energy Reports (eHERs) and High Bill Alerts (HBAs) to up to 20,000 customers who had not previously received digital home energy reports. An equivalent number of customers served as a control.
Results and Outcomes
The digital-only reports experience for 20,000 pilot customers concluded in 2021. Preliminary results show positive savings of several GWh; Oracle completed an analysis with recommended future directions.