Partner: Franklin Energy Services
Franklin Energy tested a variety of program design and outreach strategies to improve the delivery of the ComEd single-family income eligible weatherization offering. The pilot brought together local community-based organizations to serve as trusted advisors to homeowners in Elgin, Joliet and Aurora.
Three communities were selected to test the effectiveness of working with different market providers, or local community organizations, to recruit customers for home energy assessments and weatherization work.
Four pilots were completed in Joliet, Aurora and Elgin in 2019. The pilot findings indicated that market providers with deep community relationships are more successful at recruiting income eligible customers to participate in energy efficiency offerings than similar organizations without those relationships. They also determined that a trade ally-led income eligible program offering could be a slightly more cost-effective channel to deliver weatherization services to some customers.